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Return and Refund Policy

Last update on: March 12, 2021

Returns
Within 30 days - You must return the product within 30 days of purchase:
Our policy lasts for 30 days. If 30 days have gone by since your purchase, unfortunately we can't offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition in which you received it. It must also be in the original packaging.

Different types of goods cannot be returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are personal or health goods, hazardous materials or flammable liquids or gases.
To complete the return, we need a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are some situations where only partial refunds are given (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item that is not in its original condition, is damaged or is missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return has been received and inspected, we will send you an email to notify you that we have received your return. We will also notify you of the approval or rejection of your refund.
If approved, the refund will be processed and a credit will automatically be applied to your original credit card or payment method, within the applicable return days, as directed by your bank.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time for your refund to be officially sent.

Then contact your bank. There is often some processing time before the refund is posted.
If you've done all of this and haven't received your refund yet, please contact us at support@enstrelalens.com.com.

Sale items (if applicable)
Only regular priced items can be refunded, unfortunately items on sale cannot be refunded.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, please email us with the eligible proof of the photos to support@enstrelalens.com.com and send your item to:

Presents
If the item was marked as a gift at the time of purchase and shipped directly to you, you will receive a credit for the value of your return. Once the returned item is received, a gift certificate will be sent to you.

If the item was not marked as a gift at the time of purchase, or the gift giver had the order shipped to be given to you later, we will send a refund to the gift giver and they will know of yours. returned.

Shipment
To return your product, you must send it to:

You will be responsible for paying your own shipping costs for returning the item. Shipping charges are non-refundable. If you receive a refund, the cost of the return shipping will be deducted from your refund.

Depending on where you live, the time it takes for the exchanged product to reach you can vary.

If you are shipping an item over $ 75, you should consider using a tracked shipping service or purchasing shipping insurance. We do not guarantee that you will receive the returned item.

Changes to the return and refund policy
You can review the most recent version of the Return and Refund Policy at any time on this page.

We reserve the right, in our sole discretion, to update, change or replace any part of these Return and Refund Policies by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or service following the posting of any changes to these Return and Refund Policies constitutes acceptance of those changes.

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